Park Hotel Dunoon

Privacy Policy

1. This privacy policy notice is for this website www.parkhoteldunoon.co.uk and served by Park Hotel Dunoon, 3 Glenmorag Avenue, Dunoon, PA23 7LG and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under the Data Protection Act 1998 (?DPA?) and the General Data Protection Regulations (?GDPR?) 2018. If you do not agree to the following policy you may wish to cease viewing / using this website.

2. For  the  purpose  of  the  DPA  and  GDPR  we  are  the  data  controller  and  any enquiry regarding the collection or processing of your data should be addressed to Manager at our address 3 Glenmorag Avenue, Dunoon, PA23 7LG.

3. By using our website, www.parkhoteldunoon.com you consent to this policy.

4. We will collect personal data on this Website only if it is directly provided to us by you the user, e.g.  your e-mail  address,  name,  home  or  work  address  and telephone number, and therefore has been provided by you with your consent.

Normally you will only provide such details if you are making a purchase from us, which means booking a room, making an enquiry or making a restaurant table reservation.

We use Queensborough Group to take bookings through our website. We do this to provide a reliable and secure booking process while concentrating on our real business of hospitality. Any personal information you share when making a booking will be shared with Queensborough Group in order to process it.

5. Your payment information (e.g.  Credit card details) provided when you make a purchase  from  our  website is  not  received  or  stored  by  us. That information is processed securely and privately by the third party payment processors that we use. Park Hotel Dunoon will not have access to that information at any time. We may  share  your  personal  data  with  our  payment  processors,  but  only  for  the purpose  of  completing  the  relevant  payment  transaction.  Such payment processors are banned from using your personal data, except to provide these necessary  payment  services  to  us,  and  they  are  required  to  maintain  the confidentiality of your personal data and payment information.

Use of your information

6. We  may  hold  and  process  personal  data  that  you  provide  to  us  in  accordance with the DPA and GDPR.

7. The  information  that  we  collect  and  store  relating  to  you  is  primarily  used  to enable  us  to  provide  our  services  to  you,  and  to  meet  our  contractual commitments  to  you.  In addition, we may use the information for the following purposes:

7.1.To  notify  you  about  any  changes  to  our  website,  such  as  improvements  or service/product changes, that may affect our service;

7.2. If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;

7.3.Where  you  have  consented  to  receive  such  information,  to  provide information  on  other  parties?  products  or  services  that  we  feel  may  be  of interest to you;

7.4. Where you have consented to receive our e-newsletters, from time to time to provide that to you.

Disclosure of your information

8. We  may  disclose  your  information  to  regulatory  bodies  to  enable  us  to  comply with the law and to assist fraud protection and minimise credit risk.

9. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.

10. If you do not want us to use your data for our [or third parties?] use, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed in clause 1, or   sending us an e-mail to info@parkhoteldunoon.co.uk at any time.

11. Please be advised that we do not reveal information about identifiable individuals to  our  advertisers  but  we  may,  on  occasion,  provide  them  with  aggregate statistical information about our visitors.

Controlling the use of your data

12. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want  to  vary  the  consent  that  you  have  provided  you  can  write  to  us  at  the address  detailed  in  clause  1  or  email  us  at  info@parkhoteldunoon.co.uk  at any time.

13. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at info@parkhoteldunoon.com.

Security

14. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

15. Where we have given you (or where you have chosen) a  password  so  that  you can  access  certain  parts  of  our  site,  you  are  responsible  for  keeping  this password confidential. You should choose a password it is not easy for someone to guess.

Third party links

16. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

17. Like most websites, we use cookies. Cookies are small pieces of data that websites store in their visitors' web browsers. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as "cookies". Cookies help to improve our services and give you a better experience. For example, they can show us which pages people visit most often, and which are not getting as much attention. If you wish to block cookies you can do this in your browser settings; you can learn more about cookies and how to block them here.

Your rights

18. You have legal control over your personal data, and so you may at any time:
-get a copy of any personal data we hold about you
-have any incorrect, inaccurate or incomplete data corrected
-ask that personal data be erased when it's no longer needed
-ask that your data is not used for marketing purposes

19. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you.  You can write to us at the address detailed in clause 1 above or by e-mail to info@parkhoteldunoon.co.uk. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.

20. You have the right to change the permissions that you have given us in relation to how we may use your data.  You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You  can  exercise  these  rights  at  any  time  by  writing  to  us  at  the  address detailed in clause 2, above, or by info@parkhoteldunoon.co.uk.

Changes to this policy

21.We  may  update  these  policies  to  reflect  changes  to  the  website  and  customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We  welcome  any  queries,  comments  or  requests  you  may  have  regarding  this Privacy Policy. Please do not hesitate to contact us at our address 3 Glenmorag Avenue, Dunoon, PA23 7LG or info@parkhoteldunoon.co.uk.

Version: May 2018

Privacy Policy

1. This privacy policy notice is for this website www.parkhoteldunoon.co.uk and served by Park Hotel Dunoon, 3 Glenmorag Avenue, Dunoon, PA23 7LG and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under the Data Protection Act 1998 (?DPA?) and the General Data Protection Regulations (?GDPR?) 2018. If you do not agree to the following policy you may wish to cease viewing / using this website.

2. For  the  purpose  of  the  DPA  and  GDPR  we  are  the  data  controller  and  any enquiry regarding the collection or processing of your data should be addressed to Manager at our address 3 Glenmorag Avenue, Dunoon, PA23 7LG.

3. By using our website, www.parkhoteldunoon.com you consent to this policy.

4. We will collect personal data on this Website only if it is directly provided to us by you the user, e.g.  your e-mail  address,  name,  home  or  work  address  and telephone number, and therefore has been provided by you with your consent.

Normally you will only provide such details if you are making a purchase from us, which means booking a room, making an enquiry or making a restaurant table reservation.

We use Queensborough Group to take bookings through our website. We do this to provide a reliable and secure booking process while concentrating on our real business of hospitality. Any personal information you share when making a booking will be shared with Queensborough Group in order to process it.

5. Your payment information (e.g.  Credit card details) provided when you make a purchase  from  our  website is  not  received  or  stored  by  us. That information is processed securely and privately by the third party payment processors that we use. Park Hotel Dunoon will not have access to that information at any time. We may  share  your  personal  data  with  our  payment  processors,  but  only  for  the purpose  of  completing  the  relevant  payment  transaction.  Such payment processors are banned from using your personal data, except to provide these necessary  payment  services  to  us,  and  they  are  required  to  maintain  the confidentiality of your personal data and payment information.

Use of your information

6. We  may  hold  and  process  personal  data  that  you  provide  to  us  in  accordance with the DPA and GDPR.

7. The  information  that  we  collect  and  store  relating  to  you  is  primarily  used  to enable  us  to  provide  our  services  to  you,  and  to  meet  our  contractual commitments  to  you.  In addition, we may use the information for the following purposes:

7.1.To  notify  you  about  any  changes  to  our  website,  such  as  improvements  or service/product changes, that may affect our service;

7.2. If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;

7.3.Where  you  have  consented  to  receive  such  information,  to  provide information  on  other  parties?  products  or  services  that  we  feel  may  be  of interest to you;

7.4. Where you have consented to receive our e-newsletters, from time to time to provide that to you.

Disclosure of your information

8. We  may  disclose  your  information  to  regulatory  bodies  to  enable  us  to  comply with the law and to assist fraud protection and minimise credit risk.

9. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.

10. If you do not want us to use your data for our [or third parties?] use, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed in clause 1, or   sending us an e-mail to info@parkhoteldunoon.co.uk at any time.

11. Please be advised that we do not reveal information about identifiable individuals to  our  advertisers  but  we  may,  on  occasion,  provide  them  with  aggregate statistical information about our visitors.

Controlling the use of your data

12. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want  to  vary  the  consent  that  you  have  provided  you  can  write  to  us  at  the address  detailed  in  clause  1  or  email  us  at  info@parkhoteldunoon.co.uk  at any time.

13. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at info@parkhoteldunoon.com.

Security

14. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

15. Where we have given you (or where you have chosen) a  password  so  that  you can  access  certain  parts  of  our  site,  you  are  responsible  for  keeping  this password confidential. You should choose a password it is not easy for someone to guess.

Third party links

16. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

17. Like most websites, we use cookies. Cookies are small pieces of data that websites store in their visitors' web browsers. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as "cookies". Cookies help to improve our services and give you a better experience. For example, they can show us which pages people visit most often, and which are not getting as much attention. If you wish to block cookies you can do this in your browser settings; you can learn more about cookies and how to block them here.

Your rights

18. You have legal control over your personal data, and so you may at any time:
-get a copy of any personal data we hold about you
-have any incorrect, inaccurate or incomplete data corrected
-ask that personal data be erased when it's no longer needed
-ask that your data is not used for marketing purposes

19. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you.  You can write to us at the address detailed in clause 1 above or by e-mail to info@parkhoteldunoon.co.uk. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.

20. You have the right to change the permissions that you have given us in relation to how we may use your data.  You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You  can  exercise  these  rights  at  any  time  by  writing  to  us  at  the  address detailed in clause 2, above, or by info@parkhoteldunoon.co.uk.

Changes to this policy

21.We  may  update  these  policies  to  reflect  changes  to  the  website  and  customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We  welcome  any  queries,  comments  or  requests  you  may  have  regarding  this Privacy Policy. Please do not hesitate to contact us at our address 3 Glenmorag Avenue, Dunoon, PA23 7LG or info@parkhoteldunoon.co.uk.

Version: May 2018